Shipping & Returns
SHIPPING POLICY
Orders are shipped on working days, Monday - Friday. (orders placed after 2pm on Friday are shipped on Monday)
DELIVERYS - Delivery's are available within 5 miles of BD12.
COLLECTION - Collection is available from BD12 or BD19 - Must be collected within 2-3 working days of ordering.
Free delivery is applicable on orders over £150.
Dolled Up Boutique cannot be held accountable for parcels delayed to reasons beyond our control.
Shipping Within The UK: Royal Mail Signed For (£4.99)
48 hours Royal Mail Next Day Guaranteed (£8.99)
Cut off order point - 2pm Orders placed after 2pm will be shipped the following working day
Royal Mail Saturday Guaranteed (£12.99)
Cut off order point - 2pm Orders placed after 2pm will be shipped the following working day
Shipping Outside Of The UK:
Please note: The goods are at your own risk from the time of delivery. Delivery takes place either: at our premises (if you are collecting the item(s); or at your premises or address specified by you, which must be entered correctly and in full. Once the designated courier has confirmed deliver we do not accept any liability for issues with delivery including (but not limited to): parcel delivered to a neighbour, parcel theft, loss of parcel, claims that the parcel was not delivered. From the point of delivery confirmation from the designated courier, the goods are the responsibility of the customer.
RETURN & EXCHANGE POLICY
We have a 7 day return policy, your 7 days starts on the date you receive your item.
In cases where a refund is agreed, please be aware this can take between 5/7 days to be refunded back to you. A refund will always be processed back to the original payment method that was used during purchase.
We can not cover postage costs for returns, however we advise using a 2nd class signed for service using the same bag it was delivered in to save you money and time.
All items that you wish to exchange must be received at our return address no later than 7 calendar days from the date you placed your order with us, in the original packaging, (including any tags) and in the same condition that you received it. Exchanges / refunds will not be offered if any signs of wear or make up marks are present.
If it has been 7 days since sending back your return and we have not received it, we advise contacting royal mail, Dolled Up Boutique is not responsible for any losses in transit.
All returns will be processed within 48 hours of receiving the item excluding weekends.